Terms and Conditions
Eric & Monique
Effective Date: 30 July 2025
This website (www.ericandmonique.com) is owned and operated by Eric & Monique, a faith-based music ministry based in Victoria, Australia.
By accessing this website, placing an order, or interacting with our content in any way, you agree to comply with the terms and conditions outlined below. If you do not agree to these terms, you should not use this website or our services.
1. Who We Are
Eric & Monique is a music ministry that shares original faith-based content, including music, lyrics, videos, devotionals, and other creative resources. While we operate in the context of ministry, we are not a registered not-for-profit organisation. We do, however, sell music and resources through our online store in both digital and physical formats.
2. Use of This Website
You are granted a limited, non-exclusive, non-transferable licence to access and use this website for personal and non-commercial purposes only.
You agree not to:
Copy, reproduce, modify, or republish any part of this website or its content without written permission
Interfere with the functionality or security of the website
Attempt to gain unauthorised access to any part of the website or its systems
Misuse our contact forms or email addresses (e.g. for spam or unauthorised marketing)
All content on this site remains the intellectual property of Eric & Monique unless otherwise stated. Copyright is protected under Australian law and international treaties.
3. Product Sales
We sell music and related ministry resources in both physical and digital formats.
a. Digital Products
Once a digital item is purchased (e.g. MP3, PDF), you will receive a download link. All digital downloads are for personal use only. You may not copy, distribute, share, or resell digital content in any form.
Due to the nature of digital delivery, refunds are not provided for digital purchases except where required by law.
b. Physical Products
Physical products (e.g. CDs or merchandise) are shipped as promptly as possible. Shipping times and costs vary depending on your location.
If your product arrives damaged, defective, or incorrect, please contact us within 14 days of delivery. We may offer a replacement, exchange, or refund in accordance with Australian Consumer Law.
4. Payments and Pricing
All prices are listed in Australian dollars (AUD) unless otherwise stated.
By making a purchase, you confirm that:
You are authorised to use the payment method provided
The payment details are correct and current
You will pay the full amount due, including any applicable shipping or taxes
If your payment is dishonoured or reversed, you remain responsible for any outstanding amount.
5. Privacy
We respect your privacy. Any personal information you provide is collected, stored, and handled in accordance with our [Privacy Policy] and the Australian Privacy Principles (APPs).
We only collect information necessary to fulfil your orders, respond to your enquiries, or improve your experience on our website. You can read our full Privacy Policy here.
6. Cookies
This website uses cookies for essential site functionality, user experience, and basic analytics. You can manage your cookie preferences at any time. See our Cookie Policy for more details.
7. Limitation of Liability
We provide this website and its content in good faith and do our best to keep everything accurate and functioning. However, we do not guarantee that the website will be uninterrupted, error-free, or free from viruses or bugs.
To the fullest extent permitted by law, Eric & Monique disclaims all liability for any loss, damage, or injury (including indirect or consequential loss) arising from your use of the site, products, or content.
Nothing in these terms excludes your rights under the Australian Consumer Law.
8. Links to Third-Party Sites
We may include links to external websites for your convenience. These are provided for reference only. We do not endorse or accept responsibility for the content, services, or policies of any third-party websites.
9. Intellectual Property
All content on this site — including music, lyrics, videos, branding, artwork, and written material — is protected by copyright and remains the property of Eric & Monique or its respective creators.
You may not reproduce, distribute, or use our intellectual property without express permission, except as allowed under Australian copyright law (e.g. fair dealing for personal use or review).
10. Termination
We reserve the right to restrict or terminate access to this website or any service at any time, without notice, if we believe these terms have been violated.
11. Changes to These Terms
These Terms and Conditions may be updated from time to time. The current version will always be available on our website. By continuing to use the site after changes are made, you accept the updated terms.
12. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from your use of this website shall be subject to the jurisdiction of the courts of Victoria.
13. Contact
If you have any questions about these Terms and Conditions, you can contact us at:
Eric & Monique
PO Box 957
Cowes VIC 3922
hello@ericandmonique.com